Your privacy is important to us. This Privacy Policy explains in plain terms what personal information 89pkr collects when you use the platform, why we collect it, how we protect it, who we may share it with, and what rights you have regarding your own data. 89pkr is committed to handling your personal information with transparency, proportionality, and respect — always.
Privacy Commitment: 89pkr does not sell your personal data to third parties for commercial purposes. Your information is used only for the operational, security, compliance, and service improvement purposes described in this policy. This Privacy Policy is incorporated by reference into the 89pkr Terms & Conditions and should be read alongside them.
89pkr operates the online gaming platform accessible at 89pkr.org, offering cricket betting, live casino games, online slots, rummy, jackpot fishing, and an international sportsbook — all denominated in Pakistani Rupees (PKR) and targeted primarily at Pakistani users. In the context of this Privacy Policy, references to "89pkr", "we", "us", or "our" refer to the legal entity responsible for operating the 89pkr platform.
89pkr acts as the data controller in respect of all personal data collected through the 89pkr platform, meaning we determine the purposes and means of processing your personal information. Where 89pkr engages third-party processors to handle data on our behalf, we ensure appropriate data processing agreements are in place to protect your information.
89pkr collects the following categories of personal information from users of the platform:
89pkr collects your personal information through the following means:
| Collection Method | Examples |
|---|---|
| Direct Provision | Information you enter during account registration, KYC submission, deposit forms, or support contacts |
| Automatic Collection | Technical data collected automatically when you access the platform — IP address, device identifiers, session data, cookies |
| Transaction Processing | Financial data captured when you make deposits or withdrawals via JazzCash, EasyPaisa, or bank transfer |
| Third-Party Verification | Identity verification data returned by KYC service providers when processing your CNIC or identity documents |
| Payment Processors | Transaction confirmation and status data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and IBFT gateways |
| Fraud Prevention | Risk signals and flagged transaction data from anti-fraud and anti-money laundering screening systems |
89pkr uses the personal information collected from users for the following purposes:
To create and maintain your 89pkr account, verify your identity, process deposits and withdrawals, deliver gaming services across all platform categories, and manage your PKR wallet balance accurately. Without this processing, we cannot provide you with access to the 89pkr platform.
To verify that you are at least 21 years of age as required by our responsible gaming policy and licensing obligations, and to confirm that you are the legitimate account holder using your own payment methods. KYC verification is mandatory before any withdrawal is processed.
To process deposit and withdrawal requests, reconcile PKR wallet balances, apply bonus funds, and communicate transaction confirmations to your registered mobile number or email address.
To detect, investigate, and prevent fraud, multi-accounting, money laundering, unauthorised account access, and other prohibited conduct as defined in the 89pkr Terms and Conditions. This includes monitoring login patterns, transaction volumes, and gameplay behaviour for anomalies that may indicate account compromise or abusive activity.
To fulfil our obligations under applicable gaming regulations, anti-money laundering legislation, and the requirements of our licensing authority — including record-keeping, reporting suspicious transactions to relevant authorities, and responding to lawful law enforcement requests.
To respond to your support queries, resolve complaints, investigate disputes, and maintain records of support interactions for quality assurance and training purposes.
To monitor your gaming activity for patterns that may indicate problem gambling behaviour, to enforce deposit limits and self-exclusion restrictions that you activate, and to contact you proactively where our responsible gaming systems flag a concern about your gaming patterns.
To analyse aggregated, anonymised usage data to understand how the 89pkr platform is used, identify areas for improvement, optimise game loading performance on Pakistani mobile networks, and inform product development decisions.
To send you promotional offers, bonus notifications, PSL season betting promotions, and other marketing communications via SMS or email — but only where you have not opted out of receiving such communications. See Section 14 for details on managing your marketing preferences.
Important: 89pkr does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human review. Where automated screening flags an account for investigation, a member of the 89pkr compliance team reviews the case before any action is taken.
89pkr processes your personal data on the following legal bases depending on the specific purpose:
89pkr does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal information only in the following circumstances:
89pkr shares personal data with carefully selected third-party service providers who process data on our behalf under strict contractual obligations. These include: KYC and identity verification providers; payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank); anti-fraud and anti-money laundering screening services; game providers (such as Pragmatic Play, PG Soft, Evolution Gaming) who require session identifiers to deliver game content; and customer support platform providers. All such processors are required to handle data only for the purposes specified by 89pkr and in accordance with this Privacy Policy.
89pkr may disclose your personal information to regulatory authorities, law enforcement agencies, courts, or government bodies where required to do so by applicable law or a valid legal order. This includes disclosures required under anti-money laundering legislation, gaming licensing conditions, or in the context of investigating fraud or other criminal activity affecting the 89pkr platform.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving 89pkr, your personal data may be transferred to the successor entity as part of the transaction. 89pkr will notify affected users of any such transfer and the privacy practices of the receiving entity before the transfer takes effect.
No Third-Party Marketing Sharing: 89pkr does not share your contact details with third-party advertisers or marketing companies for their own promotional purposes. Any communications you receive from 89pkr are sent by 89pkr directly or by processors acting exclusively on 89pkr's behalf.
89pkr is legally and contractually obligated to verify the identity of all users before processing withdrawals. The KYC process involves the collection and processing of sensitive identity documents — principally your CNIC — and requires careful handling.
KYC documents submitted to 89pkr are: (a) transmitted over encrypted connections using 256-bit SSL; (b) stored in secure, access-controlled systems with strict internal access limitations; (c) processed by trained compliance staff or automated verification systems under confidentiality obligations; and (d) retained for the minimum period required by our licensing authority and applicable anti-money laundering regulations.
89pkr uses KYC information only for identity verification, age confirmation, and fraud prevention purposes. KYC documents are not shared with any third party except KYC verification service providers under strict data processing agreements, or where legally required by a regulatory authority.
Underage Account Policy: Where KYC verification reveals that an account holder is under 21 years of age, 89pkr will immediately close the account and forfeit all associated funds in accordance with the 89pkr Terms and Conditions. Any KYC data submitted by or in relation to an underage account will be retained only for the minimum period required to document the closure for regulatory purposes, after which it will be securely deleted.
The 89pkr platform uses cookies and similar tracking technologies to deliver core platform functionality, maintain login session state, and collect usage analytics. The following categories of cookies are used:
89pkr does not use third-party advertising cookies or cross-site tracking pixels. You may manage your cookie preferences through your browser settings. Note that disabling all cookies beyond essential cookies may impair certain platform features.
89pkr retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to longer retention periods required by law or our licensing authority. The following retention periods apply as a general guideline:
After the applicable retention period expires, 89pkr securely deletes or anonymises your personal data so that it can no longer be associated with you as an individual.
89pkr implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data processed on the platform. Key security measures include:
While 89pkr takes reasonable and appropriate measures to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights and freedoms, 89pkr will notify affected users and relevant authorities in accordance with applicable law.
Subject to applicable data protection laws and the requirements of 89pkr's licensing obligations, you have the following rights regarding your personal data held by 89pkr:
You have the right to request a copy of the personal data 89pkr holds about you. Requests will be responded to within 30 days of receipt. 89pkr may request identity verification before fulfilling access requests to protect against unauthorised disclosure.
You have the right to request correction of inaccurate personal data held by 89pkr. Where you believe any information held about you is incorrect, please contact [email protected] with details of the inaccuracy. Note that KYC-verified data can only be corrected by resubmitting verified identity documentation.
You may request deletion of your personal data in certain circumstances — for example, where data is no longer necessary for the purposes for which it was collected and no legal obligation requires its retention. However, 89pkr is required by its licensing authority and applicable AML law to retain certain data for a minimum of five years following account closure, and erasure requests cannot override these mandatory retention obligations.
You may request that 89pkr restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of data is being investigated, or where you have objected to processing and a determination is pending.
You have the right to object to processing based on legitimate interests, and to opt out of marketing communications at any time. See Section 14 for details on managing marketing preferences.
Where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
To exercise any of these rights, please contact 89pkr at [email protected] with a description of your request and sufficient information to identify your account. 89pkr will respond within 30 calendar days. Where requests are complex or numerous, a one-month extension may apply, and you will be notified accordingly.
The 89pkr platform is not directed at or intended for use by individuals under the age of 21. 89pkr does not knowingly collect personal data from minors. If you are a parent or guardian and believe that a minor in your household has registered an account on 89pkr or provided personal information through the platform, please contact us immediately at [email protected]. Upon confirmation, 89pkr will close the account, delete all associated personal data beyond the minimum required for regulatory documentation purposes, and take appropriate steps to prevent re-registration by the individual concerned.
89pkr operates as an international platform, and some of the service providers and data processors we engage with are located outside Pakistan. Where your personal data is transferred internationally — for example, to game provider servers, KYC verification platforms, or cloud infrastructure providers — 89pkr ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. Such safeguards include contractual data processing agreements incorporating appropriate data protection clauses. By using the 89pkr platform, you acknowledge and consent to the international transfer of your personal data as described in this section.
89pkr may send you promotional communications — including welcome bonus alerts, reload offers, free spin notifications, PSL season promotions, and VIP programme updates — via SMS to your registered Pakistani mobile number or email, where you have not opted out of such communications.
You may opt out of marketing communications at any time by: (a) following the unsubscribe instructions included in any marketing email from 89pkr; (b) replying "STOP" to any promotional SMS; or (c) updating your communication preferences in your 89pkr account settings. Opting out of marketing communications does not affect transactional messages — such as deposit confirmations, withdrawal notifications, login verification codes, or account security alerts — which 89pkr must send regardless of your marketing preferences.
Tip: You can manage your notification preferences — including promotional SMS, email offers, and in-platform bonus pop-ups — directly from within your 89pkr account settings under the "Notifications" or "Privacy" section, without needing to contact support.
The 89pkr platform does not include links to external third-party websites in its main interface. Where any third-party content or services are integrated into the 89pkr platform — such as game content delivered by licensed game providers — those providers operate under their own privacy standards, which 89pkr has reviewed and approved as part of the integration process. 89pkr is not responsible for the privacy practices of third-party service providers beyond the scope of the data processing agreements that govern the processing they perform on 89pkr's behalf.
89pkr may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the services we offer. Where changes are material — meaning they affect your rights or how your data is used in significant ways — 89pkr will notify you in advance by email or via a prominent platform notification before the changes take effect. The effective date at the top of this document will be updated with each revision. Your continued use of the 89pkr platform following the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data 89pkr holds about you, please contact us through the following channels:
When contacting 89pkr regarding a privacy or data protection matter, please state clearly in your message that your query relates to a data protection or privacy request. This helps our team route your enquiry to the appropriate compliance contact for fastest resolution.
Six core commitments 89pkr makes to every player regarding their personal information
89pkr does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Your data is used exclusively for operating your account, processing payments, and maintaining security — nothing else.
Every piece of data exchanged between your device and 89pkr — including login credentials, deposit details, and KYC document uploads — is protected by the same 256-bit SSL encryption standard used by Pakistani commercial banks.
You have the right to request a copy of all personal data 89pkr holds about you, ask for corrections to inaccurate information, or request deletion of data that is no longer required — subject to mandatory regulatory retention periods that 89pkr cannot override.
If you do not want to receive promotional SMS or emails from 89pkr, you can opt out at any time from your account settings or by replying STOP to any promotional SMS. Transactional messages — deposits, withdrawals, security alerts — are sent regardless of your marketing preference.
89pkr never stores your password in plain text. Passwords are stored as salted cryptographic hashes, meaning even 89pkr staff cannot see your actual password. This is why we ask you to reset your password rather than retrieve it if you forget it.
The CNIC and identity documents you submit for KYC verification are used only for age confirmation, identity verification, and fraud prevention. They are not shared with advertisers or used for any commercial purpose, and are deleted after the regulatory retention period expires.
All data rights requests are handled within 30 calendar days by the 89pkr compliance team
Get a full copy of all personal data 89pkr holds about you, in a readable format.
Ask us to update or correct any personal data about you that is outdated or incorrect.
Ask us to delete your data where it is no longer necessary, subject to legal retention obligations.
Ask us to pause certain data processing activities while a query or dispute is being resolved.
Receive a copy of your data in a structured, machine-readable format for portability purposes.
Object to processing based on legitimate interests, or opt out of marketing at any time.
Our 24/7 support team can answer any question about this Privacy Policy, help you submit a data rights request, or assist you with any account matter. Contact us via live chat or email at any time. 21+ only. Please gamble responsibly.
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